In addition to the cost of booking as charged by the Service Providers, MBO reserves the right to charge certain fees in the nature of convenience fees or service fees. MBO further reserves the right to alter any and all fees from time to time. Any such additional fees, including fee towards any modifications thereof, will be displayed to the User before confirming the booking or collecting the payment from such User.
In cases of short charging of the booking amount, taxes, statutory fee, convenience fee etc., owing to any technical error or other reason, MBO shall reserve the right to deduct, charge or claim the balance amount from the User and the User shall pay such balance amount to MBO. In cases where the short charge is claimed prior to the utilization of the booking, MBO will be at liberty to cancel such bookings if the amount is not paid before the utilization date.
Any increase in the price charged by MBO on account of change in rate of taxes or imposition of new taxes, levies by Government shall have to be borne by the User. Such imposition of taxes, levies may be without prior notice and could also be retrospective but will always be as per applicable law.
In the rare circumstance of a booking not getting confirmed for any reason whatsoever, MBO will process the refund of the booking amount paid by the User and intimate the User about the same. MBO is not under any obligation to provide an alternate booking in lieu of or to compensate or replace the unconfirmed booking. All subsequent bookings will be treated as new transactions. Any applicable refund will be processed as per the defined policies of the service provider and MBO as the case may be.
The User shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the service, as per the applicable laws.
The User agrees and understands that all payments shall only be made to bank accounts of MBO. MBO or its agents, representatives or employees shall never ask a customer to transfer money to any private account or to an account not held in the name of MBO. The User agrees that if that user transfers any amount against any booking or transaction to any bank account that is not legitimately held by MBO or to any personal account of any person, MBO shall not be held liable for the same.
The User will not share his personal sensitive information like credit/debit card number, CVV, OTP, card expiry date, user IDs, passwords etc. with any person including the agents, employees or representatives of MBO. MBO shall not be liable for any loss that the User incurs for sharing the aforesaid details.
Refunds, if any, on cancelled bookings will always be processed to the respective account or the banking instrument (credit card, wallet etc.) from which payment was made for that booking. Booking(s) made by the User through MBO are subject to the applicable cancellation policy as set out on the booking page or as communicated to the customers in writing.
If a booking is cancelled for any reason whatsoever, including cases of voluntary cancellation, the following cancellation charges will apply:
| Time of Cancellation | Charges |
|---|---|
| 45 days or more, prior to departure | Booking fees only |
| Between 44 and 31 days of departure | 25% of cost |
| Between 30 and 15 days of departure | 50% of cost |
| Between 14 and 8 days of departure | 75% of cost |
| Within 7 days prior to date of departure, or no-show | 100% of cost |
MBO provides various modes of making payments on the Website for transacting, like UPI, Credit/Debit Cards of various banks, Net Banking facility of all major banks, MBO and third party Wallets, Gift Cards, EMI and more.
MBO will send booking confirmation, itinerary information, cancellation, payment confirmation, refund status, schedule change or any such other information relevant for the transaction or booking made by the User, via SMS, WhatsApp, voice call, e-mail or any other alternate communication detail provided by the User at the time of booking.
The User hereby unconditionally consents that such communications via SMS, WhatsApp, voice call, email or any other mode by MBO are upon the request and authorization of the User and are transactional in nature, in compliance with the relevant guidelines of TRAI or such other authority in India and abroad.
Unless explicitly provided by MBO in any specific service or deliverable, obtaining sufficient insurance coverage is the obligation of the User. Insurance, if any provided as a part of the service or product by MBO shall be as per the terms and conditions of the third-party insurance company. MBO merely acts as a facilitator in connecting the User with the insurance company.
MBO acts as a Third Party Application Provider (TPAP) under UPI, authorized by NPCI to facilitate payments through PSP Bank(s). HDFC Bank shall act as the PSP. MBO shall act as the first point of contact for all UPI related grievances/complaints for its UPI customers.
In the event the complaint or grievance remains unresolved, the User may escalate the issue to HDFC Bank, followed by the User's bank (linked to the UPI account) and NPCI thereafter, in the same order. If the User is still dissatisfied, the User may approach the Banking Ombudsman and/or the Ombudsman for Digital Complaints, as the case may be.
MBO acts as a facilitator and merely provides an online platform to the User to select and book a particular hotel. Hotels in this context includes all categories of accommodations such as hotels, home-stays, bed and breakfast stays, farm-houses and any other alternate accommodations.
All the information pertaining to the hotel including the category, images, room type, amenities and facilities are as per the information provided by the hotel to MBO. Any discrepancy that may exist between the website pictures and actual settings of the hotel shall be raised by the User with the hotel directly.
The liability of MBO in case of denial of check-in by a hotel for any reason whatsoever will be limited to either providing a similar alternate accommodation at the discretion of MBO or refunding the booking amount (to the extent paid) to the User.
Jurisdiction: This Agreement is subject to interpretation as per the laws of India, and the parties shall refer any unresolved disputes to the exclusive jurisdiction of courts in Gorakhpur.
Severability: If any provision of this User Agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision and the remaining provisions shall continue to be in full force and effect.
Amendment: MBO reserves the right to change the User Agreement from time to time. The User is responsible for regularly reviewing the User Agreement.
MBO strongly believes in resolving the issues raised by the User(s). In the event a user feels that their concern has not been resolved to their satisfaction, the User may contact our grievance officer, who shall endeavour to redress the concern within 30 days from the date of escalation. Users are advised to escalate to the grievance officer only when they have already raised their complaint which has not been resolved to their satisfaction, or their concern has not been resolved within 30 days from the date of ticket generation.
Last updated: January 2025 | MBO ROOM AND RESORT PVT LIMITED | GST: 09AARCM3273H1Z0