International bookings made through MBO are subject to the requirements of visa including but not limited to transit visa, OK TO BOARD which are to be obtained by the User as per the requirement of their travel bookings and the requirements of the countries the User intends to visit or transit through. MBO is not responsible for any issues, including inability to travel, arising out of such visa requirements and is also not liable to refund any amount to the User for being unable to utilize the booking due to absence or denial of visa.
There can be exceptional circumstances where MBO and/or the Service Providers may be unable to honor the confirmed bookings due to various reasons like act of God, labor unrest, insolvency, a pandemic, an epidemic, business exigencies, government decisions, terrorist activity, any operational and technical issues, route and flight cancellations etc. or any other reason beyond the control of MBO.
If MBO has advance knowledge of any such situations where dishonor of bookings may happen, it will make its best efforts to provide similar alternative to the User or refund the booking amount after deducting applicable service charges, if supported and refunded by that respective service operator. The User agrees that MBO being merely a facilitator of the services and products booked, cannot be held responsible for any such Force Majeure circumstance.
In no event shall MBO be liable for any direct, indirect, punitive, incidental, special or consequential damages, and any other damages like damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or any other Sales Channel.
The Website may contain links to third party websites. MBO does not control such websites and is not responsible for its contents. If a User accesses any third-party website, the same shall be done entirely at the User's risk and MBO shall assume no liability for the same.
MBO is not responsible for any errors, omissions or representations on any of its pages, links or any linked website pages to the extent such information is updated or provided directly by the Service Providers or the advertisers. MBO does not endorse any advertisers on its Website, or any linked sites in any manner.
MBO at its sole discretion reserves the right to not accept any booking without assigning any reason thereof. MBO will not provide any service or share confirmed booking details till such time the complete consideration is received from the User.
MBO may limit the User's activity, warn other users of the User's actions, immediately suspend or terminate the User's registration, or refuse to provide the User with access to the Website if: the User is in breach of this User Agreement; MBO is unable to verify or authenticate any information provided by the User; or MBO believes that the User's actions may infringe on any third-party rights or breach any applicable law.
User agrees that the end service provider may refuse to provide the service(s) for any booking made through MBO with/without assigning any reasons, including but not limited to behavioural issues, public safety, health hazards, infectious diseases, government orders/notification etc. In such scenarios, the liability shall solely vest with the end service provider.
In case MBO discovers or has reasons to believe at any time during or after receiving a request for services from the User that the request for services is either unauthorized or the information provided by the User is not correct or that any fact has been misrepresented by that User, MBO shall be entitled to appropriate legal remedies against the User, including cancellation of the bookings, without any prior intimation to the User.
If any judicial, quasi-judicial, investigation agency, government authority approaches MBO to cancel any booking, MBO will cancel the same without approaching the concerned User. The User shall not hold MBO responsible for any loss or damage arising out of measures taken by MBO for safeguarding its own interest and that of its genuine customers.
MBO's employees or authorized representatives will never contact a User asking for his/her credit or debit card number, expiry date, CVV, net banking login, passwords, OTP etc. nor will they ever request for a fund transfer to a personal or an individual bank account. Further, they will also not ask a User to install any third-party applications that enable them to view a User's mobile or computer screen. Acting on any of these requests may make you a victim of fraud.
The User agrees to indemnify, defend and hold harmless MBO, its affiliates and their respective officers, directors, lawful successors and assigns from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by such indemnified persons, that arise out of, result from, or may be payable by virtue of, any breach of any representation or warranty provided by the User, or non-performance of any covenant by the User.
User agrees that due to the COVID-19 pandemic, there may be instances where the end service provider either cancels the booking or refuses to provide the services. Refusal of service may be due to the User exhibiting symptoms associated with COVID-19, refusing to comply with safety advisories, or posing a threat to the health and safety of others.
In such cases MBO will assume no liability for the refusal of service by the end service provider. The User also agrees that refund, if any, for such bookings will be processed by MBO to the User subject to receipt of the same from the end service provider.
Jurisdiction: This Agreement is subject to interpretation as per the laws of India, and the parties shall refer any unresolved disputes to the exclusive jurisdiction of courts in Gorakhpur.
Severability: If any provision of this User Agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision and the remaining provisions shall continue to be in full force and effect.
Amendment: MBO reserves the right to change the User Agreement from time to time. The User is responsible for regularly reviewing the User Agreement.
Last updated: January 2025 | MBO ROOM AND RESORT PVT LIMITED | GST: 09AARCM3273H1Z0